Last updated: 18 March 2026
HomePrivacy Pty Ltd, trading as HomePrivacy, respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our website and services.
By accessing our website, contacting us or using our services, you acknowledge that we may handle your personal information as described in this Privacy Policy.
HomePrivacy provides services to help individuals identify and seek the removal of property photos, floorplans and related information from selected websites and platforms.
The personal information we collect depends on the nature of your enquiry and the services you request. It may include:
Where relevant to the services you ask us to provide, we may also collect information relating to publicly available property listings and related content, including:
We may collect personal information:
You may choose to contact us anonymously or using a pseudonym for a general enquiry. However, if you ask us to provide services, we may need to collect personal information to verify your identity, confirm your authority and carry out the work you have requested.
We may collect, hold, use and disclose your personal information for the following purposes:
If you do not provide the personal information we reasonably request, we may not be able to provide our services or respond fully to your enquiry.
We use Stripe to process payments made through our website or in connection with our services.
When you make a payment, payment information may be collected and processed by Stripe in accordance with Stripe’s own terms, privacy practices and security controls. We do not store full credit card details on our own systems unless expressly stated otherwise.
We may use cookies, Google Analytics and similar technologies to understand how visitors use our website and to improve performance, functionality and user experience.
These tools may collect information such as:
You can control or disable cookies through your browser settings. However, some parts of our website may not function properly if cookies are disabled.
We may disclose personal information to:
We do not sell personal information.
Some of our service providers may store or process personal information outside Australia.
This may include service providers that support payment processing, analytics, website hosting, cloud storage, customer communications and related technology services.
Where it is reasonably practicable, we will identify the countries in which overseas recipients are likely to be located. In some cases, this may not be practicable because our service providers operate across multiple jurisdictions or use global infrastructure.
Where we disclose personal information overseas, we will take reasonable steps to ensure it is handled in a manner consistent with applicable Australian privacy laws.
Our services may involve locating, reviewing and documenting information that is already publicly available online, including property photos, floorplans, addresses, archived pages, listing metadata and related content.
While we may assist in seeking the removal or suppression of that material, we do not guarantee that information will be removed from every source, remain permanently unavailable, or never reappear online through republication, scraping, caching, reposting, indexing or third-party archiving.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These steps may include administrative, technical and physical safeguards such as:
However, no method of electronic transmission or storage is completely secure. For that reason, we cannot guarantee absolute security.
If an eligible data breach occurs, we will respond in accordance with applicable Australian privacy laws.
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it where appropriate.
You may request access to the personal information we hold about you and ask us to correct personal information that is inaccurate, incomplete or out of date.
Requests for access or correction should be sent to privacy@homeprivacy.com.au.
We may need to verify your identity before processing your request. We will respond within a reasonable period and may need to limit access in some circumstances permitted by law.
We may send you service-related communications about your enquiry, account or services you have requested.
Where permitted by law, we may also send you marketing communications about our services. You can opt out of marketing communications at any time by using the unsubscribe link in the communication or by contacting us at privacy@homeprivacy.com.au.
Opting out of marketing communications will not affect service-related communications that are necessary for us to provide our services or respond to your enquiry.
If you have a complaint about how we have handled your personal information, please contact us at privacy@homeprivacy.com.au and provide enough detail for us to investigate.
We may ask you for further information to verify your identity or better understand your complaint.
We will acknowledge your complaint, consider it and aim to respond within 30 days.
If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. You should review their privacy policies before providing them with personal information.
We may update this Privacy Policy from time to time.
Any updated version will be posted on our website with the revised effective date. By continuing to use our website or services after an update is published, you acknowledge the updated Privacy Policy.